Privacy Policy
How We Collect, Use, and Protect Your Information
Effective Date: January 1, 2025
Last Updated: January 1, 2025
Introduction
At The Frontier Letters, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or subscribe to our service.
The short version: We only collect what we need to send you letters. We don't sell your data. We don't spam you. We're not creepy.
The legal version: Below.
1. Information We Collect
A. Information You Provide Directly:
When you subscribe to The Frontier Letters, we collect:
Contact Information:
▸ Full name
▸ Email address
▸ Shipping address (street, city, state, ZIP code)
▸ Phone number (optional)
Payment Information:
▸ Credit/debit card information (processed by our payment processor, not stored by us)
▸ Billing address (if different from shipping address)
Communication:
▸ Content of emails you send us
▸ Feedback, questions, or survey responses
▸ Customer service interactions
B. Information Collected Automatically:
When you visit our website, we automatically collect:
Technical Information:
▸ IP address
▸ Browser type and version
▸ Device type (desktop, mobile, tablet)
▸ Operating system
▸ Pages visited and time spent on pages
▸ Referral source (how you found our website)
Cookies & Tracking:
▸ Session cookies (necessary for website function)
▸ Analytics cookies (if you consent)
▸ Marketing cookies (if you consent)
C. Information From Third Parties:
We may receive information from:
Payment Processors:
▸ Transaction confirmations
▸ Payment status
▸ Fraud detection data
▸ Shipping Providers:
▸ Delivery confirmation
▸ Tracking information
Social Media:
▸ If you interact with us on social platforms
▸ Public posts mentioning The Frontier Letters
2. How We Use Your Information
We Use Your Information To:
Fulfill Your Subscription:
▸ Process your order and payment
▸ Print and mail letters to your address
▸ Send shipping notifications
▸ Manage subscription status (active, paused, cancelled)
Communicate With You:
▸ Respond to your questions and support requests
▸ Send order confirmations and shipping updates
▸ Provide customer service
▸ Send occasional updates about the series (rare)
Improve Our Service:
▸ Analyze website traffic and user behavior
▸ Understand which content is most popular
▸ Identify and fix technical issues
▸ Improve letter production and shipping processes
Protect Our Business:
▸ Prevent fraud and unauthorized transactions
▸ Enforce our Terms of Service
▸ Comply with legal obligations
▸ Protect against legal liability
Marketing (With Your Consent):
▸ Send occasional emails about future series (you can opt out)
▸ Share subscriber testimonials (with your permission)
▸ Retarget ads to website visitors (you can opt out via cookie settings)
3. How We Share Your Information
We Share Your Information With:
Service Providers:
▸ Payment processors (Stripe/PayPal) to process transactions
▸ Shipping providers (USPS) to deliver letters
▸ Email service (if applicable) to send notifications
▸ Website hosting to operate our website
▸ Analytics providers (Google Analytics, if used) to understand traffic
These providers only receive the minimum information necessary to perform their services and are contractually obligated to protect your data.
We DO NOT:
❌ Sell your personal information to third parties
❌ Rent or lease your email list
❌ Share your information with advertisers
❌ Trade your data for any reason
❌ Use your data to train AI models
Legal Disclosures:
We may disclose your information if required by:
▸ Court order or subpoena
▸ Legal process or government request
▸ Protection of our legal rights
▸ Prevention of fraud or illegal activity
▸ Emergency situations involving safety
4. Data Retention
How Long We Keep Your Information:
Active Subscriptions:
We keep your information for the duration of your subscription plus 1 year
Completed Subscriptions:
▸ Contact information: 1 year after last letter delivery
▸ Transaction records: 7 years (for tax/accounting purposes)
▸ Email communications: 2 years
Cancelled Subscriptions:
▸ If you cancel, we delete your information within 30 days (except transaction records for legal compliance)
Your Request:
▸ You can request deletion at any time (see Section 7: Your Rights)
Why We Keep Data:
▸ Handle customer service issues that arise after delivery
▸ Prevent duplicate subscriptions
▸ Maintain financial records for tax compliance
▸ Respond to chargebacks or disputes
5. Data Security
How We Protect Your Information:
Technical Measures:
▸ SSL encryption for all data transmitted to/from our website
▸ Secure servers with restricted access
▸ Regular security audits and updates
▸ Password-protected systems
▸ Encrypted backup storage
Payment Security:
▸ We do NOT store credit card numbers
▸ Payment processing handled by PCI-compliant providers (Stripe/PayPal)
▸ Tokenized payment information only
Operational Measures:
▸ Limited access to personal data (only staff who need it)
▸ Confidentiality agreements with all team members
▸ Regular training on data protection
Physical Security:
▸ Printed letters kept in secure location until mailed
▸ Shipping addresses destroyed after use
No System Is 100% Secure:
While we implement strong security measures, no internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.
If there's a data breach affecting your information, we will notify you promptly in accordance with applicable law.
6. Cookies & Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device by websites you visit. They help websites remember your preferences and track your activity.
Types of Cookies We Use:
Essential Cookies (Always Active):
▸ Required for website to function
▸ Shopping cart functionality
▸ Session management
▸ Security features
Analytics Cookies (Optional):
▸ Google Analytics (if used) to understand traffic
▸ Track which pages are most visited
▸ Measure website performance
▸ Identify popular content
Marketing Cookies (Optional):
▸ Facebook Pixel or similar (if used)
▸ Retargeting ads to website visitors
▸ Track conversion from ads to purchases
Managing Cookies:
You Can:
▸ Disable cookies in your browser settings
▸ Opt out of analytics cookies via cookie banner
▸ Use privacy browser extensions
▸ Clear cookies periodically
Note: Disabling essential cookies may affect website functionality.
Do Not Track:
Our website does not respond to "Do Not Track" signals at this time.
7. Your Rights & Choices
You Have The Right To:
Access Your Information:
▸ Request a copy of all personal data we have about you
▸ Email [email protected] with subject "Data Access Request"
Correct Your Information:
▸ Update your shipping address, email, or name anytime
▸ Email us to make corrections
Delete Your Information:
▸ Request deletion of your data (subject to legal retention requirements)
▸ Email [email protected] with subject "Data Deletion Request"
Opt Out of Marketing:
▸ Unsubscribe from marketing emails via link in email footer
▸ We'll still send transactional emails (shipping notifications, order confirmations)
Restrict Processing:
▸ Ask us to stop processing your data for certain purposes
▸ We'll comply unless legally required to continue
Data Portability:
▸ Request your data in a machine-readable format
▸ Transfer your data to another service (if applicable)
How To Exercise Your Rights:
Email: [email protected]
Subject: [Access Request / Deletion Request / Correction Request]
Include: Your name, email address, and subscription details
We will respond within 30 days.
8. Children'S Privacy
Age Requirement:
The Frontier Letters is intended for adults aged 18 and older. We do not knowingly collect information from children under 13.
If you are under 18:
▸ You must have parental consent to subscribe
▸ Your parent/guardian must provide contact information
If we discover we've collected information from a child under 13:
▸ We will delete it immediately
▸ We will notify the subscriber and refund the purchase
Parents: If you believe we've collected information from your child, contact us immediately at [email protected]
9. California Residents (Ccpa)
Your California Privacy Rights:
If you're a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to Know:
▸ What personal information we collect
▸ How we use it
▸ Who we share it with
Right to Delete:
▸ Request deletion of your personal information
Right to Opt-Out:
▸ Opt out of "sale" of personal information (we don't sell data, but you have this right)
Right to Non-Discrimination:
▸ We won't discriminate against you for exercising your rights
How To Exercise CCPA Rights:
Email: [email protected]
Subject: "CCPA Request"
Include: Your name, email, California address
We will verify your identity and respond within 45 days.
We do not sell personal information as defined by CCPA.
10. European Residents (Gdpr)
Your GDPR Rights:
If you're in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
Note: We currently only ship within the United States, but if you visit our website from the EEA, this applies.
Legal Basis for Processing:
▸ Contract: To fulfill your subscription
▸ Legitimate Interest: To improve our service and prevent fraud
▸ Consent: For marketing communications and optional cookies
Your Rights:
▸ Access, correction, deletion (as described in Section 7)
▸ Restrict or object to processing
▸ Data portability
▸ Withdraw consent anytime
▸ Lodge a complaint with your supervisory authority
International Data Transfers:
If we collect data from EEA residents:
▸ We comply with GDPR requirements for international transfers
▸ We use standard contractual clauses or other approved mechanisms
Data Protection Officer:
For GDPR inquiries: [email protected]
11. Third-Party Links
External Websites:
Our website may contain links to third-party websites (social media, payment processors, etc.).
We are not responsible for:
▸ Privacy practices of third-party sites
▸ Content on external websites
▸ Data collected by linked sites
Before providing information to third-party sites, review their privacy policies.
12. Changes To This Privacy Policy
We May Update This Policy:
We reserve the right to modify this Privacy Policy at any time.
If we make significant changes:
▸ We'll post the updated policy on our website
▸ We'll update the "Last Updated" date
▸ We'll notify active subscribers via email
▸ Continued use of our service means you accept the changes
Your Rights:
▸ Review updated policy before it takes effect
▸ Cancel your subscription if you disagree with changes
▸ Contact us with questions or concerns
13. Contact Information
Questions About Privacy?
Email: [email protected]
Subject: "Privacy Question"
Mail:
The Frontier Letters
[Your Business Address]
Montana [ZIP Code]
Response Time: We aim to respond within 48 hours (usually faster).
Data Protection Requests:
For access, deletion, or correction requests:
▸ Email [email protected]
▸ Include "Data Request" in subject line
▸ Provide your name, email, and subscription details
▸ We'll respond within 30 days
14. Consent
By Using Our Service, You Consent To:
✅ Collection of information described in this policy
✅ Use of your information as described
✅ Storage of your data on secure servers
✅ Communication via email regarding your subscription
✅ Cookies and tracking technologies (with options to opt out)
You Can Withdraw Consent:
▸ Unsubscribe from marketing emails
▸ Disable cookies in your browser
▸ Request data deletion
▸ Cancel your subscription
Summary (Plain English Version)
Here's what this all means in simple terms:
What we collect:
▸ Your name, address, email (to send you letters)
▸ Payment info (processed securely, we don't store card numbers)
▸ Website usage data (to improve the site)
How we use it:
▸ Mail your letters
▸ Send shipping notifications
▸ Respond to your questions
▸ Improve our service
▸ Prevent fraud
What we DON'T do:
▸ Sell your information
▸ Spam you
▸ Share with advertisers
▸ Be creepy
Your rights:
▸ See what we have
▸ Correct mistakes
▸ Delete your data
▸ Opt out of marketing
▸ Ask questions anytime
Security:
▸ SSL encryption
▸ Secure servers
▸ Payment processors (not us) handle card info
▸ We take this seriously
Questions? Email [email protected] — we respond personally.
Last Updated: January 1, 2025
Effective Date: January 1, 2025
Version: 1.0
The Frontier Letters
Historical Fiction Letters from the American West
📧 Email: [email protected]
📷 Instagram: @thefrontierletters
🌐 Website: thefrontierletters.com
Copyright 2026. The Frontier Letters. Shadows of Sagebrush Hollow - Series 1. All Rights Reserved.